Tourism & Disability
Our commitment to tourism that is accessible to all
At the Médoc Atlantique Tourist Office, we firmly believe that holidays should be accessible to everyone, without exception. That is why we are actively involved in the Tourisme & Handicap initiative, to ensure a high-quality welcome for people with disabilities, whether motor, visual, hearing or intellectual.
This initiative is fully in line with our strategy for excellence in tourism and the criteria of the Destination d’Excellence audit.
Why should you apply for the Tourism & Disability label?
A guarantee of quality and trust
The Tourisme & Handicap label is an official certification that attests to the accessibility of venues and the quality of the service provided. For our visitors, it serves as a reliable guide to help them plan their stay with complete peace of mind.
A commitment to inclusion across the region
Obtaining and promoting this label enables us to:
- Promoting inclusion and equal access to leisure activities
- Recognising the professionals involved in this initiative
- Enhancing the appeal of the Médoc Atlantique region to all members of the public
A key driver in the Destination of Excellence initiative
Accessibility is now a key criterion in quality assurance processes. Our commitment plays a direct part in meeting the requirements of the Destination d’Excellence audit.
Accessible tourist information centres
A warm welcome at our information desks
Several of the Médoc Atlantique Tourist Office’s branches are equipped to accommodate people with disabilities.
Discover our accessible offices
See below for details of the accessibility of each of our offices.
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Hourtin Tourist Office HourtinBookable online -
Carcans-Maubuisson Tourist Office CarcansBookable online -
Grayan-et-l'Hôpital Tourist Office Grayan-et-l'HôpitalBookable online -
Lacanau Tourist Office LacanauBookable online -
Naujac-sur-Mer Tourist Office Naujac-sur-MerBookable online -
Saint-Vivien-de-Médoc Tourist Office Saint-Vivien-de-MédocBookable online -
Soulac-sur-Mer Tourist Office Soulac-sur-MerBookable online -
Verdon-sur-mer Tourist Office Le Verdon-sur-MerBookable online
The information available includes:
- Accessibility of the premises (ramps, parking, toilets, etc.)
- Special facilities
- Quality of service
A team trained to assist visitors with disabilities
Continuous skills development
Our teams undergo regular training to ensure they provide a warm, caring and professional welcome.
Latest training course completed
→ March 2026
These training courses cover, in particular:
- Different types of disability
- Best practices for welcoming visitors
- Adapted communication
The criteria for the Tourism & Disability label
The four categories of disability covered
The label is based on accessibility for :
- Physical disability
- Visual impairment
- Hearing impairment
- Intellectual disability
The main requirements
To obtain the label, organisations must, in particular :
- Provide easy access to buildings
- Provide clear and appropriate information
- Train staff to offer a welcoming service
- Ensure visitors have as much independence as possible
Each criterion is assessed by specialist bodies, thereby ensuring high standards.
Find partners with the ‘Tourisme & Handicap’ label
Simplified search on our website
We recognise professionals who are committed to the Tourism & Disability scheme.
You can easily identify these partners using the filters available on our listings pages (accommodation, activities, restaurants, etc.).
Plan your trip with confidence
By using these filters, you’ll find a selection of suitable, verified and reliable offers.
Find out more about the Tourism & Disability label
A recognised national initiative
The label is awarded by the government and is now the benchmark for tourist accessibility in France.
For more information, visit the official website.
Médoc Atlantique, an accessible destination
We are actively continuing our efforts to make the Médoc Atlantique an increasingly inclusive, welcoming and exemplary destination.
Because tourism should be an experience enjoyed by everyone!